Right of return: Within 14 days, without indicating any reason, you can return the goods received. This time period begins at the earliest upon receipt of the goods.
If the delivered items have obvious material or production defects, which may include transport damage, please complain to us of such defects immediately via e-mail or telephone. However, even if you neglect to make such complaint, your legal rights remain unaffected. In case of material or production defects, Marie & Modest will replace the damaged item. If this claim is unvalid, shipping costs will be billed. The goods will be delivered to the last known address of the recipient. Recipient is obliged to send Marie & Modest any changes of delivery address.
For all return/exchange requests, just contact us within 14 days of receiving your order via firstname.lastname@example.org. No refunds or exchanges will be given for packages returned without prior communication.
This is what you do: send an email with your details including the invoice number. Then send the goods back in their original box.
The return (price) + postal costs you made, will be at your expense when returned. Please note that shipping costs made for returning the goods, are at your own risk and expense.
Please note that the returned goods must have no sign of usage and must be in a condition that corresponds to our checking the goods. If the goods have deteriorated due to a more extensive use, we reserve the right to demand compensation. Please note that you are responsible for the product until it reaches us, therefore we advise to use an assured delivery (signature will be asked at delivery). All shipping costs for returns are to be paid by the customer and will not be refunded. After receiving the goods, Marie & Modest will check the goods and credit your invoice.
The return post/shipment must be sent to: Marie & Modest, Sluizeken 28, 9000 Gent – Belgium
After receiving and checking the goods, Marie & Modest will credit your invoice excl. postal costs within 10 days. Marie & Modest shall repay the customer using the same means of payment as used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, no additional costs will not be charged in connection with such repayment.
Consequences of Return
In case of a legitimate return, any payments, goods, or services provided by either side are to be returned and compensation made for any benefits derived (e.g. benefits of use). In case of deterioration of the goods, Marie & Modest can demand compensation. This does not apply if the deterioration of the goods is attributable only to the checking of the goods. Otherwise, you can avoid liability to provide compensation by not using the goods like an owner and by avoiding anything that impairs their value.
All orders placed may be cancelled within 24 hours without indication of any reasons. Cancellation has to be done by e-mail: email@example.com This will be confirmed by e-mail and in case of payment, the billed amount will be returned.