Terms and Conditions
The following conditions apply for all contracts, deliveries, and other services. Marie en Modest is established in Geraardsbergsesteenweg 31/3, 9860 Landskouter, registration BE BE0721950115. The contract shall be governed by the laws of Belgium. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. If you have a complaint, e-mail us at email@example.com
In placing your order you accept the following general terms and conditions. When we have received your order you will receive an email confirming your order. We reserve the right not to deliver in the event that the requested product is not available. Should we be unable to deliver in accordance with the terms in the confirmation of your order we will contact you and give you the opportunity to cancel the order.
To order goods through this website you must be at least 18 years or older.
2. Right to Return
All orders placed may be cancelled within 24 hours without indication of any reasons. Cancellation has to be done by e-mail: firstname.lastname@example.org This will be confirmed by e-mail and in case of payment, the billed amount will be returned. If the product doesn’t meet your expectations, you can of course return it. For all return/exchange requests, just contact us within 14 days of receiving your order via email@example.com. No refunds or exchanges will be given for packages returned without prior communication.
Of course, returns and exchanges are only accepted when the product and the labels and/or packaging are sent back in its original state. Please note that you are responsible for the product until it reaches us, therefore we advise to use an assured delivery (signature will be asked at delivery). All shipping costs for returns are to be paid by the customer and will not be refunded.
All prices indicated are Euro amounts, VAT included. Marie & Modest reserves the right not to accept the order if an item is not available. If Marie & Modest is not able to execute an order, Marie & Modest will inform you as quickly as possible.
4. Delivery and Shipping Costs
As a rule the processing time of your order is 3 workdays (ex shipping time) after receipt of payment, if the goods are in stock.
If the goods are not in stock a delivery time will be noted in the confirmation you receive by email.
Please note that whilst we endeavour to show an accurate image, you are advised that there may be variations due to handcraft between the actual goods you receive and the image shown on the website. Variations of colour between actual good and image shown on your monitor can be caused by the settings of your system. You have the right to return the goods within 7 days as mentioned in article 8: Instructions on Legal Right to Cancellation.
If the delivered items have obvious material or production defects, which may include transport damage, please complain to us of such defects immediately via e-mail or telephone. However, even if you neglect to make such complaint, your legal rights remain unaffected. In case of material or production defects, Marie & Modest will replace the damaged item. If this claim is unvalid, shipping costs will be billed. The goods will be delivered to the last known address of the recipient. Recipient is obliged to send Marie & Modest any changes of delivery address.
5. Shipping & delivery
All orders will be sent by DPD or BPOST and are insured. Notification is sent via email.
Orders outside Belgium: The total cost of your items ordered (in Euro) plus shipping fees as displayed on the web will be billed to you. This does not include any taxes, duties, import fees or customs fees charged by your local government. As customs policies vary widely by country, we cannot anticipate what fees are levied once the merchandise reaches your country. Please contact your local government or post office for more information. For countries that are not displayed on the country list delivery cannot be guaranteed. For further information please contact us by email: firstname.lastname@example.org
Secure payments are made through the website and are redirected to your preferred payment provider. We accept the following payment options:
Paypal – visa – mastercard Bank Transfer to IBAN BE18523081071665
7. Retention of Ownership
The goods remain the property of Marie & Modest until payment is made in full.
8. Instructions on Legal Right to Cancellation
Right of return: Within 14 days, without indicating any reason, you can return the goods received. This time period begins at the earliest upon receipt of the goods.
This is what you do: send an email with your details including the invoice number. Then send the goods back in their original box.
The return (price) + postal costs you made, will be at your expense when returned. Please note that shipping costs made for returning the goods, are at your own risk and expense.
Please note that the returned goods must have no sign of usage and must be in a condition that corresponds to our checking the goods. If the goods have deteriorated due to a more extensive use, we reserve the right to demand compensation. After receiving the goods, Marie & Modest will check the goods and credit your invoice.
The return post/shipment must be sent to: Marie & Modest, Sluizeken 28, 9000 Gent – Belgium
After receiving and checking the goods, Marie & Modest will credit your invoice excl. postal costs within 10 days. Marie & Modest shall repay the customer using the same means of payment as used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, no additional costs will not be charged in connection with such repayment.
9. Consequences of Return
In case of a legitimate return, any payments, goods, or services provided by either side are to be returned and compensation made for any benefits derived (e.g. benefits of use). In case of deterioration of the goods, Marie & Modest can demand compensation. This does not apply if the deterioration of the goods is attributable only to the checking of the goods. Otherwise, you can avoid liability to provide compensation by not using the goods like an owner and by avoiding anything that impairs their value.